Resident Reviews

Danny came in and fixed issues we have put in work order for, for over a year and a half. We've been promised fixes, but tickets kept piling up until they were closed without resolution of the issues. Danny came in and took care of everything for us so hopefully we have no further issues. Thanks Danny! As per your reply (Coopers Ridge), I cannot dignify your response because you know as well as we do that you called my husband directly pertaining to the issues because after waiting over a year and our tickets being closed without completion, you forced me to contact the corporate office; and what do you know? Immediate results.

Amazing place to live. Delicia was very helpful when I applied to live here. And she continues to be very helpful. Victoria is also very helpful. They really care!

This is me and my girlfriend first apartment, it’s so nice & the environment nice & quiet we have a 24 hr fitness center & our move in process wasn’t as stressful as others I recommend anyone to move to coopers ridge I love it here

⭐⭐⭐⭐⭐ I had a great experience working with Delicia Ford at the leasing office! She was professional, friendly, helpful, and made the entire process smooth and stress-free. She was patient with my questions, communicated clearly, and made sure I felt comfortable throughout the process. It’s always a pleasure working with someone who genuinely cares about providing great customer service. Delicia definitely went above and beyond, and I truly appreciate her assistance. If you’re looking for someone who is knowledgeable, attentive, and easy to work with, Delicia is the person to see! Thank you for all your help! 😊

Bill and Danny with the maintenance team were exceptional. They were friendly and fixed my issue quickly despite the task being more complicated than what was anticipated.

I normally don't write reviews this early, but they have earned a five star review. The staff is just just friendly, but very helpful! Our family moved in with ease and has even addressed inconveniences at the beginning of our move. That alone speaks volumes compared to places that just want to populate their units and forget you even exist until rent is due.

I’ve been a tenant here for a little over 2 years I want to say. The front desk staff is remarkable. I’ve specifically spoken with Victoria & Alicia the most. They are understanding, care, & provide the complex with things it needs to thrive!

Danny earned back a star for the whole community today. My parents got a flat tire at the front of the neighborhood and the pry bar was too short to get leverage, but Danny used a pole he had on the golf cart and loosened all the lugnuts for us. Its the kind of stuff that helps make a place feel more like a home than just a place to live. My shower quit working, but maintenance got fixed the same day. I'm so sorry I didn't get the man's name, but I truly appreciate him and he & the front office for coordinating earned Coopers Ridge back 1 star for each department. WOW!!! So I received a phone call apology from the manager letting me know that because of the problems I have had they were going to give me $100 off my rent this month. Well my rent just came out an guess what didn't happen. This current manager is constantly unavailable, they don't respond and then her apologies are lies. I'm almost disappointed in myself for believing her. For emergency calls only put of state management can be reached. Then Monday - Friday this lack of effort is how she makes up for it. I'm not surprised at all that I have seen so many people moving out in the last two weeks. My neighbor across the breezeway had been here years longer than me and I have been here since before COVID. She just moved because they refused to properly fix mold problems. When you don't fix the source in the walls it comes back. She had everything she owned in plastic containers trying to protect it. Each individual pair of shoes was in its own container. Emergency maintenance request for your neighbors water leaking through your sprinklers is a leave a message and we will call you back . . . Eventually!! UPDATE: I got an email request to review my recent (supposedly completed) maintenance request. I spoke to staff and notified them that my doorbell and 3 power outlets weren't working. They fixed the doorbell and closed the ticket. So no bedside phone &/or watch charging, no bedside alarm or bedside lamp. The outlets work intermittently if you repeatedly plug/unplug something in/out from another outlet. ACCIDENTALLY charged me an extra $600 every month and when I figured out the second month that I hadn't misunderstood the prorated fees they refused to even take away the late fee for the current month for the time it took to find out how much I actually owed. AND they use Paylease which apparently doesn't send you a notice that your rent is due until the first day it's late. Even though they are the ones that contract PayLease they won't be held responsible for what PayLease does!!! Are you fricking serious people!!! The manager didn't even apologize. The lady at the front desk did, but not the manager. The manager's response was, "well we did fix it and you didn't pay it on time." Doesn't matter that I called them the day after I found out I was being charged an extra $600.