Resident Reviews

Danny earned back a star for the whole community today. My parents got a flat tire at the front of the neighborhood and the pry bar was too short to get leverage, but Danny used a pole he had on the golf cart and loosened all the lugnuts for us. Its the kind of stuff that helps make a place feel more like a home than just a place to live. My shower quit working, but maintenance got fixed the same day. I'm so sorry I didn't get the man's name, but I truly appreciate him and he & the front office for coordinating earned Coopers Ridge back 1 star for each department. WOW!!! So I received a phone call apology from the manager letting me know that because of the problems I have had they were going to give me $100 off my rent this month. Well my rent just came out an guess what didn't happen. This current manager is constantly unavailable, they don't respond and then her apologies are lies. I'm almost disappointed in myself for believing her. For emergency calls only put of state management can be reached. Then Monday - Friday this lack of effort is how she makes up for it. I'm not surprised at all that I have seen so many people moving out in the last two weeks. My neighbor across the breezeway had been here years longer than me and I have been here since before COVID. She just moved because they refused to properly fix mold problems. When you don't fix the source in the walls it comes back. She had everything she owned in plastic containers trying to protect it. Each individual pair of shoes was in its own container. Emergency maintenance request for your neighbors water leaking through your sprinklers is a leave a message and we will call you back . . . Eventually!! UPDATE: I got an email request to review my recent (supposedly completed) maintenance request. I spoke to staff and notified them that my doorbell and 3 power outlets weren't working. They fixed the doorbell and closed the ticket. So no bedside phone &/or watch charging, no bedside alarm or bedside lamp. The outlets work intermittently if you repeatedly plug/unplug something in/out from another outlet. ACCIDENTALLY charged me an extra $600 every month and when I figured out the second month that I hadn't misunderstood the prorated fees they refused to even take away the late fee for the current month for the time it took to find out how much I actually owed. AND they use Paylease which apparently doesn't send you a notice that your rent is due until the first day it's late. Even though they are the ones that contract PayLease they won't be held responsible for what PayLease does!!! Are you fricking serious people!!! The manager didn't even apologize. The lady at the front desk did, but not the manager. The manager's response was, "well we did fix it and you didn't pay it on time." Doesn't matter that I called them the day after I found out I was being charged an extra $600.

I genuinely hate living at this apartment complex and cannot wait for my lease to be up in January. The apartments are terribly built, and the overall living experience has been extremely frustrating. Noise is one of the biggest problems. I completely understand that I live in an apartment and I’m going to hear my neighbors sometimes. I do NOT expect complete silence. But there is a massive difference between normal apartment noise and having neighbors blast loud music late at night on a regular basis. I’ve already submitted a noise complaint about this, and nothing meaningful was done to address the issue because it continues to happen. It’s incredibly frustrating when you’re trying to relax or sleep in your own apartment and have to listen to someone else’s music because they have no consideration for the people living around them. There’s also dog poop constantly left around the property because people apparently can’t be bothered to clean up after their pets. Between that, the noise, inconsiderate neighbors, and the poor construction of the apartments, I have very little positive to say about living here. I’m not writing this just to complain. I’m writing it because I want to help anyone considering moving here before they sign a lease and end up stuck dealing with the same things. I wish I had known what living here would actually be like before I signed mine. January cannot come soon enough. I’m counting down the months until my lease is over, and I absolutely would not live here again.

Great place to live and maintenance staff

I want to thank Delicia very much for all the help and attention during the process of my procedure for the department. He was very kind, patient and was attentive to solve my doubts and help me every step of the way. Thanks to your support, the whole process was much easier and calmer. I definitely recommend their service for their excellent attention and professionalism.

Excelente 👌 trabajo recomendable 100% felicidades Sra DELICIA FORD gracias 🙂 👍 👏su atención y amabilidad respetuosa y con mucha paciencia con los nuevos residente la felicito me encanta gracias sra Delicia por tan excelente trabajo

Amazing place and good pricing to live at. I’m sad that I am moving out soon since I got my own place with my GF, but Delicia is such an amazing worker at coopers ridge. She helped my mother find me a place here when I first moved out on my own and made it so easy to help me prepare to move out in the next coming months. She is one of the best workers in any business I have come across and is genuinely so kind. If you need a place to stay and want some help I would recommend asking Delicia, or any of the workers for that matter, for help.

Excelente atención muy amable y muy responsable con su trabajo y con las personas muy buena atención excelente felicitaciones