Resident Reviews

very good person, very professional

very good person 😃😃😃

No improvement needed!! We Love our new home!!!

On Sunday morning July 27th , I woke up Slishing and Sloshing in my walk in master closet. After going through these the last 5 years, The HVAC lines from each apt, both on the second and third floor as well as my own AC lines were going into the wall on the first floor. All this water drainage plugs the lines up with soot, amongst other things. There is an elbow at the bottom of the drainage system that bends more downward than level. After at least a year, this most likely will cause flooding into the master closet. I have never been able to understand why a builder/developer would ever allow this. Be honest with you, I think its way beyond aged. Its seems that this set up can be taxing financially to the owner. When stepping on floor close to wall, you could hear the water as you walked. I knew what it was and usually happens at the wrong time. In my Opinion, These AC drainage systems is the umbilical financial expenses as a result. It also is demanding on the occupant due to stress from water leakage and possible damage to personal property and also the owner's property as well. Over time, the wood continues to get wet over and over and then Mold accumulates. The padding under the carpet as well as the carpet itself was stained with black unk substance very bad for health. I want to mention Maintenance technician Ryan for the clearing out of the AC drainage in my apt. I posted the issue on the Coopers Ridge site at abt. 906am Sunday morning and since it was a water issue I was expecting someone during that day, and I became a little uneasy. Ryan arrived at about 1000am Mon. He reminded me of the 24-hour emergency number, and I did not call the emergency number instead the web site was used. Responses to online calls during the weekend waits until Mon morn. So, there's that. Ryan was done the first time in about 15 minutes using CO2. He left and within 15 minutes the lines had already overflowed again. I notified him that the lines were full again. Ryan showed back up in about 5minutes with a device that snaked through the drainage pipe a good 2-3 feet. That cleared well and as of this writing all is well except for the damaged carpet and padding that was removed due to growth of mold. Ryan should get commendation for how well he accomplished the task. He responded as soon as possible and showed concern. I thank him for all he did to solve the issue, at least for now anyway.

Our AC was still reading 77 until around 10pm last night despite it being set at 72. I’m hoping with the heatwave passing, it should get better

My shower quit working, but maintenance got fixed the same day. I'm so sorry I didn't get the man's name, but I truly appreciate him and he & the front office for coordinating earned Coopers Ridge back 1 star for each department. WOW!!! So I received a phone call apology from the manager letting me know that because of the problems I have had they were going to give me $100 off my rent this month. Well my rent just came out an guess what didn't happen. This current manager is constantly unavailable, they don't respond and then her apologies are lies. I'm almost disappointed in myself for believing her. For emergency calls only put of state management can be reached. Then Monday - Friday this lack of effort is how she makes up for it. I'm not surprised at all that I have seen so many people moving out in the last two weeks. My neighbor across the breezeway had been here years longer than me and I have been here since before COVID. She just moved because they refused to properly fix mold problems. When you don't fix the source in the walls it comes back. She had everything she owned in plastic containers trying to protect it. Each individual pair of shoes was in its own container. Emergency maintenance request for your neighbors water leaking through your sprinklers is a leave a message and we will call you back . . . Eventually!! UPDATE: I got an email request to review my recent (supposedly completed) maintenance request. I spoke to staff and notified them that my doorbell and 3 power outlets weren't working. They fixed the doorbell and closed the ticket. So no bedside phone &/or watch charging, no bedside alarm or bedside lamp. The outlets work intermittently if you repeatedly plug/unplug something in/out from another outlet. ACCIDENTALLY charged me an extra $600 every month and when I figured out the second month that I hadn't misunderstood the prorated fees they refused to even take away the late fee for the current month for the time it took to find out how much I actually owed. AND they use Paylease which apparently doesn't send you a notice that your rent is due until the first day it's late. Even though they are the ones that contract PayLease they won't be held responsible for what PayLease does!!! Are you fricking serious people!!! The manager didn't even apologize. The lady at the front desk did, but not the manager. The manager's response was, "well we did fix it and you didn't pay it on time." Doesn't matter that I called them the day after I found out I was being charged an extra $600.

Delicia ford she helped me a lot, he is really kind

Marco.p was a great worker he fixed the heater for the washing machine By 1100 106

He works very well